Student Support

Fernwood Learning is committed to the provision of high level support to our students. Throughout your course you will have unlimited access to trainers and assessors as well as education and career advisors. Students may call or email for support. Fernwood Learning respond to support requested between 9am and 5pm Monday to Friday.

Our trainers may refer you at additional information, resources or utilise screen recording to share their screens

This service offers practical answers to most of the questions and challenges faced by students in relation to their training and/or career. We are here to help and will always try to source the information you need to feel supported or refer you to an appropriate internal or external service if required.

We will respect your right to privacy. Any information disclosed will remain strictly confidential.

Some of Fernwood Learning’s educational and support services include but not limited to:

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External support services


Reading and Writing Hotline                           

Telephone: 1300 655 506      Website:

For the price of a local call anywhere in Australia, the Hotline can provide you with advice and a referral to one of 1200 providers of courses in adult literacy and numeracy.


Telephone: 131021      Website:

You may be eligible for funding assistance if you receive one of the following:

  • Pensioner Supplement Allowance
  • ABSTUDY *course dependent
  • Youth Allowance


Australian Apprenticeship Centres (AAC) 

Telephone: 1800 639 629      Website:

Australian Apprenticeship Centres handle all matters related to traineeships and apprenticeships. If you are a trainee or apprentice, some language, literacy and numeracy courses attract government subsidies.  Talk to your AAC about this now.


The Victorian Equal Opportunity & Human Rights Commission

Telephone: (03) 9281 7100      Website:

The Commission’s can resolve individual complaints about discrimination, sexual harassment and racial and religious vilification by offering a conciliation process that is confidential, impartial, free, and simple.


Legal Aid Victoria

Telephone: 1800 677 402      Website:

Victoria Legal Aid helps people with their legal problems and focuses on helping and protecting the rights of socially and economically disadvantaged Victorians. It can provide assistance in the areas criminal law, family law and some civil law matters. Legal representation is subject to policy guidelines and means tests in most cases. They have lawyers in offices in most major metropolitan and country regions.


Disability Rights Victoria

Telephone: 1800 462 480

Disability Rights Victoria is an advocacy organisation directed by people with a disability. They work with and on behalf of adults with a disability. They provide individual advocacy, information and support to people with a disability via our network of advocates located across Victoria. This support may include making representation on behalf of individuals with a disability, helping individuals to advocate for themselves or helping others to advocate for them.



Telephone: 13 11 14

Anyone can call Lifeline. The 13 11 14 service offers a counselling service that respects everyone’s right to be heard, understood and cared for. They also provide information about other support services that are available in communities around Australia. If you feel that you might need telephone counselling, you can call about anything that might be troubling you.

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